Terms of Use

Version 2026.10.2 — Published on 30 October 2026 Lire en français

WEZA App Terms of Use — effective 30/10/2026.

These terms govern the use of the WEZA app and the website https://test.weza.ci by individual users. By creating an account, you confirm that you have read and accepted them, as well as the privacy policy.

1. The service

WEZA, published by WEZA SARL, lets you discover venues, offers and events in Abidjan and Côte d'Ivoire, book a table or a service, buy tickets, find your friends and talk with venues. Offers and events are provided by partner venues and organizers (the “professionals”), who remain solely responsible for their services.

2. Account

  • Registration is reserved for people aged 18 and over.
  • You provide accurate information and keep it up to date. Your account is personal: you keep your password secret and tell us about any unauthorized use.
  • You may request the deletion of your account at any time from Profile, Settings, Account and security, “Delete my account”. The request is reviewed by our team; it cannot go through while a ticket or booking is upcoming or a refund is in progress.

3. Bookings and tickets

  • A booking is confirmed by the professional or, when a deposit is required, by its payment. The offer's conditions (hours, number of people, discounts) are shown before confirmation.
  • Tickets are personal, issued as a QR code in the app and checked at the entrance. They may not be resold. A ticket can only be used once.
  • Access to the event remains subject to the organizer's rules (age, dress code, security).

4. Prices and payments

  • Prices are shown in CFA francs (FCFA), all taxes included, before payment.
  • Online payments are processed by our provider PaySecureHub, on its secure page. WEZA stores no card or mobile money data.
  • Purchases made in WEZA are for services consumed outside the app (meals, nights out, concerts, event tickets).
  • Promo codes are subject to their own conditions (duration, minimum amount, number of uses) and are not refundable.

5. Cancellations and refunds

  • Each offer and event states whether it is refundable. This is fixed at the time of purchase.
  • For a refundable ticket or deposit, you may request a refund from the app before the event starts or the booked time. The professional accepts or rejects the request (with a reason) and makes the refund themselves.
  • If the professional cancels the event or your booking, the amount paid for a refundable item is refunded to you by the professional. If a payment reaches us after the order has expired or been cancelled, WEZA refunds it.
  • The refunded amount is the amount actually paid, after any coupon.

6. Social features and user content

  • You can add friends, share your location with them, post reviews and send messages to venues. These features are optional and are set in “Privacy”.
  • You are responsible for what you post. Prohibited content includes: hateful, violent, discriminatory, pornographic, defamatory or misleading content, harassment, impersonation, spam, fake reviews, publishing other people's personal data and any illegal content.
  • From a user's profile, you can report them (including for a review or a message) and block them; you can also write to support from the app. Our team reviews reports within 24 hours and may remove the content, warn, suspend or ban its author.
  • You grant us, for as long as they are published, the right to display your public reviews and photos in WEZA.

7. Proper use

You agree not to misuse the service: no attempts at unauthorized access, automated data extraction, fake bookings, payment or refund fraud, or interference with the app. In case of breach, we may suspend or close the account, after informing you except in an emergency.

8. Liability

  • WEZA connects users with professionals. The quality, delivery and compliance of services are the responsibility of the professional concerned.
  • We do our best to keep the app available and accurate, but cannot guarantee it will never be interrupted (maintenance, network failure).
  • Nothing in these terms limits the rights the law grants you as a consumer.

9. App stores

These terms are concluded between you and WEZA SARL, not with Apple or Google. Apple and Google are not responsible for the app or its content and have no obligation to provide support for it. You also comply with the terms of the store from which you downloaded the app.

10. Personal data

How your data is processed is described in the privacy policy.

11. Changes

We may change these terms. In the event of a significant change, you are informed in the app or by e-mail before it takes effect; if you do not accept it, you may request the deletion of your account.

12. Governing law and contact

These terms are governed by Ivorian law. In the event of a dispute, we first seek an amicable solution; failing that, the courts of Abidjan have jurisdiction, subject to consumer protection rules. Contact: contact@weza.ci.